Updated on: October 6, 2023
IDEAL INDUSTRIES, INC., and its family of companies (collectively ““IDEAL,” “we,” “us,” or “our,” or each, “IDEAL Entity”), respect your privacy and we are committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy informs you and describes the type of “Personal Information” we may collect from you or that you may provide to us and how we collect, use, disclose, process, store, transfer, protect, and delete your Personal Information, the rights you have in relation to that Personal Information, and how you can contact us to submit requests relating to this Privacy Policy. “Personal Information” means any of information that identifies, reasonably relates to, describes, is reasonably capable of being associated with; or could reasonably be linked, directly or indirectly, with a discrete individual. Any information which cannot be used to identify a discrete individual (such as aggregated statistical information) is not Personal Information.
You may click on the following links to go directly to the corresponding sections of this Privacy Policy:
This Privacy Policy applies to all Personal Information we may collect:
We’ll use the term “Services” to refer collectively to the Site, the Apps, and the other foregoing services listed above. This Privacy Policy does not apply to information collected by us offline or through any other means outside of those described in this Privacy Policy, or by any third party, including through any applicable or content that may link to or be accessible from or through the Site. Please note, the “Join Our Family” or “Careers” page of the Site is managed by a third party, and therefore, is subject to that third-party’s Privacy Policy, and any information accessed from IDEAL’s website is also covered by this Privacy Policy. If you have any questions about the information practices of such third party, please refer to the responsible provider’s privacy policy or contact the provider directly.
If you do not feel comfortable with any part of this Privacy Policy or our Terms of Use , you should not use or access our Site or use our Services.
We may modify this Privacy Policy at any time. If we make changes to this Privacy Policy, it is our policy to post any changes on this page with a notice that the privacy policy has been updated. If we believe, in our sole discretion, that the changes are material changes, we will notify you using any reasonable method, such as by email and/ by posting the changes through our Services. BY CONTINUING TO USE THIS SITE AFTER RECEIVING SUCH NOTICE, YOU ACCEPT AND AGREE TO THE TERMS OF THE REVISED PRIVACY POLICY.
In addition, we may provide you with real time disclosures or additional information about the Personal Information handling practices of specific parts of our Services. Such notices may supplement this Privacy Policy or provide you with additional choices about how we process your Personal Information.
We collect or receive your Personal Information in several ways and from several sources (as set forth in the table below) when you use our Services or in the course of providing our Services. Personal Information that we may collect on or through our Services depends on your interaction with us and our Services, and may include:
Personal Information Category | Description of Information Collected |
Information You Voluntarily Provide to Us We collect this information directly from you when you provide it to us to use our Services.
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User Account Information The information you provide to us when you set up an account with us and use the Services. |
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Promotion Information The information that you provide when you subscribe to our newsletter or enter a contest or promotion sponsored by us. | The types of information that is collected will be governed by the terms of the relevant promotion. Generally, however, we will collect the following information:
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User Checkout Information The information you provide to us to facilitate your purchases on or through our Services. |
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Transaction Information The information that is provided through details of transactions you carry out on or through our Services as part of your transaction history.
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Customer Support Information The information you provide when you contact us
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Survey Responses and Research The information you input to surveys that we may ask you to complete for research purposes. |
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User Generated Content You may provide information to be published or displayed on public areas of the Site or websites you access through the Site or transmitted to other users of the Site or third parties.
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Information We Collect Automatically Using Automatic Data Collection Technologies As you navigate through and interact with our Site, the Apps, or certain features of the Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns.
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Browser and Device Information When you access and use the Services, we automatically receive information about your device and browser.
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Access and Usage Information We collect information about how you access our Services and your activity on our Services.
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General Location Information |
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Precise Location Information |
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Cookie Information Information about your preferences to make your use of the Site more productive, via the use of Cookies. For more information on Cookies, please see Section 3.
| Please see Section 3, Cookies and Other Online Tracking Technologies, for information about these online tools and how IDEAL uses them.
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Information We Collect from Other Sources We receive information about you from other sources to help us correct or supplement our records, improve the quality or personalization of our service to you, and prevent or detect fraud.
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Information You Provide to Our Affiliates and Subsidiaries We may receive Personal Information about you from a company controlled by or under common control with IDEAL.
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Information from our Business Partners We may collect or obtain Personal Information about you from our business partners, sub-contractors in connection with technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit references, and promotional sponsors. By gathering additional information about you, we can correct inaccurate information, enhance the security of your transactions, and give you product recommendations and special offers that are more likely to interest you.
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Third-Party Application Information We receive certain information when you engage with us on third-party social network applications or platform integration on other sites and apps. For example, we may collect information you submit to online social networks, if you participate on any social media select campaigns or follow us, or any of our brands on social media sites.
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Most web browsers are set to accept cookies by default. We may use cookies, embedded scripts, software development kits (“SDKs”) and other similar tracking technologies (collectively, “Tracking Technologies”) to collect additional Personal Information automatically as you interact with the Services and to personalize your experience with our Services. For additional information on how you can opt out of behavioral tracking on this Site and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking, please see our Cookie Policy.
This Site does use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the Site analyze how users use the Site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. This may potentially include collection and transfer of video viewing activity on our website. IDEAL’s use of third parties related to the videos on our website is limited to serviced providers who are under contract with IDEAL to support the posting and viewing of video content on the Site. Google Analytics information is used for the purpose of evaluating your use of the Site, compiling reports on website activity, and providing other services relating to Site activity and internet usage for IDEAL and its affiliates. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies and disable the sharing of this information by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this Site.
We will only use your personal information as described in this Privacy Policy or as disclosed to you prior to such processing taking place. To the extent required by applicable law, we rely on a number of legal bases to use your information in these ways. If you reside outside the European Economic Area (“EEA”), Switzerland or the United Kingdom (“UK”) (together referred to as the “European Region”), the legal bases on which we rely may differ from those listed in this Section, please see applicable policy in Section 9. The purposes for which we may use your personal information include:
To Provide You Our Services
| We will use your personal information to provide information or perform Services that you request and perform our Terms of Use or other relevant contract(s) with you. If the applicable information is to be provided or Service is to be performed by a third party, then we will disclose the applicable information to the third party providing the information or performing applicable Services. Your information may be available or provided to third-party service providers (such as the Site webmaster) that are contractually obligated to protect your information as disclosed in this Privacy Policy.
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To Provide Customer Support or Respond to You
| We use information that you provide to us when you contact us to provide customer support or provide a response to your questions, concerns, feedback, disputes, or issues. Without your Personal Information, we cannot respond to you or ensure your continued use and enjoyment of the Services.
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For Internal Use | We will use your Personal Information for the purposes of furthering our business, including analyzing your information and other uses. We may monitor how our users use our Site including without limitation search terms entered, pages visited, and documents viewed. This information may be stored with an IP address. This information is used solely for purposes of enabling us to provide you with a personalized Site experience. Aggregated forms of this data may also be used for research purposes in order to develop new products and identify future features and functions to develop for the Site.
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To Provide You with Service-Related Communications
| We will send you administrative or account-related information to keep you updated about your account and the Services. Such communications may include information about policy updates, confirmations of your account actions or transactions, security updates or tips or other relevant transaction-related information. We process your contact information to send you such communications. Service-related communications are not promotional in nature. You are not able to unsubscribe from such communications, otherwise you may miss important developments relating to your account or the Services.
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To Enforce Compliance with Our Terms and Agreements or Policies
| When you access or use our Services, you are bound to our Terms and this Privacy Policy, and other agreements, including for billing and collection purposes. We use Personal Information to actively monitor, investigate, prevent, and mitigate any alleged or actual prohibited, illicit, or illegal activities on our Services. We also process your Personal Information to investigate, prevent or mitigate violations of our internal terms, agreements or policies; enforce our agreements with third parties and business partners; and, as applicable, collect fees based on your use of our Services. We cannot perform our Services in accordance with our terms, agreements, or policies without processing your Personal Information for such purposes.
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To Ensure the Security of the Services
| We care about keeping you secure and safe while using our Services. Keeping you safe requires us to process your Personal Information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activities or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not gain access to your information. We cannot ensure the security of our Services if we do not process your Personal Information for security purposes.
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To Maintain Legal and Regulatory Compliance
| Our Services are subject to certain laws and regulations which may require us to process your Personal Information. For example, we process your Personal Information to pay our taxes, to fulfill our business obligations, ensure compliance with employment and recruitment laws, to report contestant winnings, to confirm contestant eligibility for contests, or as necessary to manage risk as required under applicable law. Without processing your Personal Information for such purposes, we cannot perform the Services in accordance with our legal and regulatory requirements.
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To Engage in Marketing, Advertising, and Promotional Activities | Marketing lets us grow our community and update you about new products and services. We use your information or information about your interactions on our Services to: send you marketing communications and keep you updated about our products and services; provide you with information about events, training sessions or other materials; and deliver targeted marketing and advertising to you. See Cookies Policy section of this Privacy Policy for more information about tracking techniques we use for our marketing campaigns.
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To Comply with Legal Obligations
| We may use Personal Information to comply with our legal or regulatory obligations, establish or exercise our legal rights, seek advice from lawyers or professional advisers, defend against any legal claims or allegations and to comply with any enforceable government requests, including requests from law enforcement. We may also use Personal Information to prevent, detect or conduct investigations of fraud, suspected or actual illegal activity, violations of company policies or rules, or other misconduct.
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We may disclose your Personal Information to the following recipients to perform our Services, comply with our legal obligations, or carry out the purposes described above: security providers, background check vendors, human resources and information technology vendors, corporate parent company, affiliates and subsidiaries, outside legal counsel, and state, provincial and federal governmental agencies.
a) Service Providers
We share Personal Information with our service providers that will process Personal Information to help us operate our business, perform services on our behalf, in compliance with this Privacy Policy and other appropriate confidentiality and security measures to support our core business functions and internal operations including without limitation: fulfilling orders; delivering products; complying with your requests; analyzing customer data; administering our promotional activities; supporting beacons; processing credit and debit card transactions; investigating fraudulent activity; conducting background or financial checks; surveys; and providing customer service. . Such service providers must process the Personal Information we share with them only on our behalf and for the same purposes for which the Personal Information was collected. We only share Personal Information with third party providers to provide the services described in this Privacy Policy.
b) Parent company, Affiliates and Subsidiaries
We share Personal Information within our corporate family for the purposes described in this Privacy Policy and as required or authorized by law. Affiliates are those companies that are under common control of our parent company IDEAL INDUSTRIES, INC.
c) Industry Partners or Sponsors
When you register or enter a promotion, sweepstakes, or contest through our Services, we may share the information you provide with Service providers (as described above in 4). Further, by entering any promotion, you are agreeing to the official rules that govern that promotion, which may require you to take certain actions, including, except where prohibited by law, allowing IDEAL and/or the sponsor(s) of the promotion to use the information in advertising or marketing associated with the promotion. Please review the relevant promotion, sweepstakes, or contest rules for more information.
d) Third Parties in Connection with a Corporation Transaction
Unless prohibited by applicable law, we may share, transfer, or delete your Personal Information if we are involved in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control by IDEAL or any affiliated company (in each case, whether in whole or in part). If required by applicable law, any such sharing of Personal Information will be reported to regulators in accordance with the applicable law.
e) Law Enforcement, Regulators and Other Parties for Legal Reasons
We may also share Personal Information with Third parties as required by law or subpoena, or if we reasonably determine that such disclosure is necessary to: (i)comply with any law or legal process applicable to us or a request from law enforcement or other regulatory agency; (ii) to protect the rights, privacy, property, interests or safety of our company or our affiliates, customers, business partners, suppliers, employees or the general public; (iii) to pursue available remedies or limit damages; (iv) to enforce our Terms of Use or protect the security or integrity of our Services; (v) to respond to an emergency; and (vi) as otherwise permitted by applicable law.
Our Services and other materials may include content that is served by third-parties or links or references to third-party websites and services that we do not operate. These third parties may use cookies alone or in conjunction with web beacons or other Tracking Technologies to collect information about you when you use our Site. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties' Tracking Technologies or how they may be used. A link or reference to a third-party service does not mean that we endorse it or the quality or accuracy of information presented. If you visit a third-party website or otherwise interact with that third-party, you are subject to that third party’s privacy practices and policies, and we do not accept any responsibility or liability in this regard. This Privacy Policy does not apply to any Personal Information that you provide to these other websites and services. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Your Personal Information is maintained on our servers and those of the categories of recipients listed in Section 5. We implement reasonable and appropriate technical and organizational measures designed to ensure your Personal Information is protected from unauthorized access, use, disclosure, alteration, or destruction, in accordance with applicable laws and regulations. For example, we limit access of your Personal Information to authorized parties, periodically inspect, assess, and evaluate the effectiveness of our technical and organizational measures designed to ensure the security of our processing, and limit our collection and use of your Personal Information to the extent necessary to provide you with our services.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. You should not share your password with anyone. We urge you to be careful about giving out information in public areas of the Site like message boards. The information you share in public areas may be viewed by any user of the Site.
No system or online transmission of data is completely secure. We cannot guarantee the security of Personal Information. Any transmission is at your own risk, and we request that you use appropriate security measures to protect your Personal Information. If you believe that Personal Information you provided to us is no longer secure, please notify us immediately using the contact information provided below.
We will keep your Personal Information or sensitive information for as long as necessary to fulfill the purposes for which it was collected unless a longer retention period is required or permitted by law. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information, whether we can achieve those purposes through other means, and all applicable legal requirements.
Residents of various states in the United States or various countries may provide their residents with certain privacy rights and choices related to use of Personal Information. Consistent with appliable law, you may exercise the rights described in this Section, which may vary depending on your country, province, or state of residence.
Please note that, some of your privacy rights are subject to certain exceptions and there may be instances where we may be legally permitted to decline your request to exercise your privacy rights. For instance, we cannot disclose specific pieces of Personal Information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the Personal Information your account with us or the security of our network systems. There are also exceptions to deletion requests if the information is necessary to complete a transaction, for internal uses aligned with expectations, compliance, and legal obligations, or for other internal purposes in a lawful manner compatible with the context in which the consumer provided it. Should we determine that we cannot complete your request, we will notify you with an explanation as to why we are unable to complete your request.
Alternatively, you can exercise any of the rights above, subject to applicable law, through the contact options set out in Section 14 entitled “How to Submit a Request.” Please note that if you decide to exercise some of your rights, we may be unable to perform the actions necessary to achieve the purposes set out above or you may not be able to use or take full advantage of the services we offer.
Marketing emails and SMS communications:
Please note that "opt-out" and "unsubscribe" requests may not take effect immediately and may take a reasonable amount of time to receive, process and apply, during which time your Information shall remain subject to the prior privacy settings. Additionally, you should be aware that any Personal Information provided to third parties prior to your election to opt-out or unsubscribe will not be retrieved or rescinded, unless required by applicable law. Please note that even if we stop all marketing communications, you may still receive administrative, legal, and other important business communications from us.
Rights of individuals in Australia:
If you are located within Australia, you have the right to access Personal Information about you that we hold, and you may ask us to correct such Personal Information to ensure that it is accurate, up-to-date and complete. There is no charge to submit a request or to correct information, however we may apply an administrative charge for providing access to your Personal Information on request.
Rights of individuals in New Zealand and Canada:
If you are located in New Zealand or Canada, you have the right to request access to your Personal Information and to ask for it to be corrected, if it is inaccurate, or incomplete or outdated.
For New Zealand residents, nothing herein shall limit your rights under the Privacy Act 2020.
Rights of individuals in China:
All personal information belonging to Chinese citizens, is subject to the Personal Information Protection Law (PIPL). Please see the linked policy below for more information about your rights.
When you access or use our Services, we may transfer your Personal Information to countries in the world where IDEAL conducts business. Such countries may be located outside of the country or jurisdiction where you are located and may have data protection laws that are less protective than the laws of the jurisdiction in which you reside. In such countries, we will still handle your Personal Information in the manner describe herein. IDEAL complies with laws on the transfer of Personal Information between countries to help ensure your information is protected, wherever it may be.
Our Services are not directed to or intended for children under 18. If we learn that we have received any Personal Information directly from a child under age 18, or such other age as set by the laws of jurisdictions where we operate without his or her parent’s verified consent, we will use that Personal Information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use our services and subsequently we will delete that Personal Information.
In certain US states, including California, Virginia, Colorado, Utah, and Connecticut, you may be entitled to additional rights or disclosures regarding our use of your personal information. Section 12.1. is designed to provide notice to residents of California, however, we will honor requests from individuals wishing to assert privacy rights, including access and deletion rights, to residents in other states in accordance with legal requirements. In some cases, we may provide a different privacy policy to certain categories of residents of these states, such as job applicants.
Our division, IDEAL ELECTRICAL offers our customers a loyalty program (the IDEAL CHAMPIONS CLUB™) that provides certain benefits or advantages, such as rewards and exclusive offers. We may also provide other programs, such as sweepstakes, contest, or other similar promotional campaigns (collectively, the “Programs”). When you sign up for one of these Programs, we typically ask you to provide your name and contact information (such as email address and/or telephone number). Because our Programs involve the collection of Personal Information, they might be interpreted as a “financial incentive” program under California law. The value of your Personal Information to us is related to the value of the free or discounted products or services, or other benefits that you obtain or that are provided as part of the applicable Program, less the expense related to offering those products, services, and benefits to Program participants.
If you wish to submit a request to exercise any of your rights above, you or your authorized agent may contact us by phone at (800) 435-0705 or access and submit your request using our Privacy Policy Submission Form.
For everyone’s protection, we must verify your identity for all access and deletion requests. To do so, we may ask you to provide personal identifiers that we can match against Personal Information we already have on file for you. If we cannot verify your identity based on the information provided, we may request additional information from you, which we will only use to verify your identity, and for security or fraud-prevention purposes. We will use the Personal Information you provide for verification purposes only for the purpose of verification. If you are a California resident, you may authorize an authorized agent to make requests on your behalf. For your protection, all agent requests will be subject to verification procedures.
We respond to privacy rights requests in accordance with our legal obligations. Please note that not all privacy rights may be available to you depending on your state of residence. We strive to comply with reasonable requests even when we are not legally required to do so. We may decline a privacy rights request where we are unable to verify your identity, or when an exemption applies, in which case will be explained in our response.
If you have any questions about this Privacy Notice, please e-mail us at emailing us at privacy@idealindustries.com or call us at (800) 435-0705.
You may also write to us at:
IDEAL INDUSTRIES, INC.
Attn: Privacy Team
1375 Park Avenue
Sycamore, IL 60178